Systems Control Engineer, Advanced Support Team

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

The Systems Control Engineer will support the Q-SYS product line, with a focus on installations involving complex control elements. Acting as the control expert within the AET group, this individual will handle escalated support cases directly and provide guidance to integrators and internal staff on control methodologies and best practices. The role also includes developing customer documentation that outlines practical deployment strategies and troubleshooting methods. The Systems Control Engineer serves as the subject matter expert in Lua scripting and programming, providing advanced knowledge in control systems integration and suctom scripting solutions.

As the Q-SYS control platform continues to evolve, the Systems Control Engineer will take on responsibility for quality assurance and serve as the gatekeeper for all control-related products, ensuring their correct use and application within Q-SYS. This person will maintain a close working relationship with the Software Development group to manage outstanding field reports and track known software bugs, contributing to the ongoing improvement of product reliability and support processes.

Key Tasks & Responsibilities (Essential Functions)

• QSYS subject matter expert assisting and understanding, troubleshooting, applying best practices, and deployment of systems related to TSC and LUA control elements.
• Advanced support of Q-SYS clients and systems, provide efficient and effective response and resolution to a variety of incidents and service requests, identify and solve critical problems and prevent them from reoccurring via root cause analysis and automation, diagnosing and differentiating hardware issues from software issues. Troubleshoot and optimize Lua scripts to enhance system reliability and performance.
• Report ongoing software bugs from the field and test environments via collaborative software reporting tools (Jira), communicate the technical support team and customer requirements effectively with software developers and hardware quality to help prioritize changes that add value to our business
• Provide project status updates for management, internal stakeholders (e.g. sales), and customers, communicate progress on issues and makes modifications as needed. Ensure that all issues/tickets are addressed properly and all records are maintained in Q-SYS’s CRM system (SalesForce), bug reports (Jira), and knowledge base (Helpjuice)
• Provide on-site support to clients and end-users, focusing on troubleshooting and diagnosing technical issues.
• Ensure client systems are updated and optimized to meet the operational requirements outlined in the scope of work

Skills and Minimum Experience Required

• Bachelors or advanced degree in computer science, electrical engineering or similar discipline.
• CTS, CTS-D or similar Avixa technical certification desired.
• 5+ years in the audiovisual and/or IT industries in customer facing roles
• 3+ years experience in scripting or programming language
• 3+ years experience in-depth troubleshooting of Q-SYS or similar Linux-based AV systems
• 2+ years experience with Atlassian collaborative tools, such as Confluence and Jira
• Excellent verbal and written communications skills
• Advanced Crestron, Extron or AMX programming certification required
• Knowledge of at least one scripting or programming language (LUA a plus)
• Knowledge of contact/relay/logic controls, serial data types and Ethernet control transports
• Knowledge of Ethernet networking, AEC, VoIP and POTS telephony a plus
• Strong troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Strong understanding of and experience in audiovisual systems design, technical support and troubleshooting

QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

The range for this position is 66,500.00 to 119,000.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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