Systems Engineer - Enterprise Sales

The people here at Apple don’t just build products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.

Imagine what you could do here!

Description
The country System Engineer team facilitates business and revenue goals by providing high-level pre-sales services to the sales force to enable Apple to sell and deploy solutions, for the Mac, iPhone and iPad. Pre-Sales activities for prospective and existing customers can include technical product expert presentations, the creation/demonstration of prototypes or solutions and technical account management. Sales support can encompass on site system engineering tasks (in technical areas such as administration, network architectural design, operating systems, software applications, data communications, computing environments, integration strategies etc), technical knowledge transfer or training and pre-sales consulting. The role includes channel readiness initiatives such as guiding, training and mentoring Apple’s channel partners (incl. Carriers and System Integrators) technical pre-sales executives, for the Mac, iPhone and iPad.

Preferred Qualifications
Pre-sales process: Support the sales teams in providing full sophisticated technical expertise in the field during all direct sales activities. Plan, participate and propose viable solutions in real time during customer calls and events as necessary to promote sales and technical deployment of Apple products and services.

Support, as requested by direct manager, appropriate channel partners or phone operator(s) on specific large or strategic deals or initiatives requiring more in depth technology or solutions understanding. Communicate and present our technologies towards customers in seminars and - upon request and approval of direct manager - support the sales team in providing full broad-based technical expertise at the Executive Briefing Center during all Apple events, or for a set of local Reseller and Partners.

Technical Expert for the Region: provide answer on pre-sales technical questions from qualified Customers & Apple Channel Partners. Will architect solutions based on Apple products and technologies to address business, technical, educational and IT needs of the customer. At the highest level, assumes leadership role in analyzing customer requirements and providing technical knowledge/ systems integration. Accountable for the technical validity and interoperability of solution.

Build technical credibility in customer interactions. Identify and overcome technical sales obstacles, resolve new or complex technical issues through creative approaches leveraging the Subject Matter Experts, EMEIA System Engineer team, product sales and central product marketing teams as appropriate) and drive the technical side of the sales process.
Partner Enablement: Active participation in developing and delivering programs/mentoring/ workshops to enhance Partner's skills on Apple Products and solutions (iPhone, iPad & Mac)
Achieve and maintain highest levels of self-training to ensure significant technical knowledge and expertise not only on Apple products and technologies but also on the third party products and solutions appropriate to the Apple target markets.

Provide regular and adequate reporting of the technology adoption and opportunities.

Must become and maintain the status of “Subject Matter Expert” in at least one key field of Apple related technologies and must demonstrate proficiency by passing relevant Apple certification or qualification at highest level.

Contributes to the creation of internal/external technical and sales materials (demos, white papers, technical briefs...) for direct use by the other Apple SEs and Apple technical team members.

Regularly provides content based on results gathered in the course of his work to contribute to the collective knowledge and increased product awareness. Offers specific technical expertise/advice to support the other System Engineers.

Ability to communicate professionally in IT environments with strong presentation and demo skills

In-depth technical knowledge and hands-on experience on Computer hardware/ Networking / Storage/ Operating Systems such as Linux, Unix (including scripting), MS Windows/ Mac OS

Up to date knowledge on configuring MS Exchange server/Active Directory/ LDAP/ Open Directory.

Technical knowledge on the integration of Apple' iOS or other mobile based solutions in heterogeneous environments would be valuable.

Minimum Qualifications
You have experience delivering technical business transformation projects to large enterprises or large rollouts in education. Or you bring at least 10 years of experience in a consultative pre-sales engineering experience.

You have experience in managing Apple platforms or software deployments or environments at scale. You have excellent customer-facing technical presentation, documentation, communication, and interpersonal skills.

You are only as strong as the people around you, so you know how to build and motivate a team. You build an environment that is collaborative and one that empowers team members to do their life’s best work. When projects require extra support, you step up to the plate and mobilize the right resources to ensure all problems are resolved.

Apple doesn’t cut corners, in products or in business. You bring the highest level of integrity, honesty, and accountability in all that you do, every single day. You are a trusted advisor who does what you say you’ll do - and always does what’s best for Apple.

Customer and partner needs can often be unique - but, you’re quick on your feet and connect and influence the right people both inside and outside of Apple. You’re a go to person with leadership, and are trusted and comfortable in tough situations. You can settle disputes, negotiations and own the hard calls with minimal noise. You step up to conflicts and see them as opportunities to shine.

You believe that communication is key to Apple’s success. You’re a dreamer and someone who actively talks and listens through endless possibilities - with customers and teammates alike. To ensure the most innovative ideas become a reality, you recognize perspectives, patiently listen to every detail and commit to what is right, in order to move us forward.

You know yourself - you have strengths, weaknesses and opportunities - but you also know the people around you and are open to their feedback. You relate well to all kinds of people - up, down, and sideways, inside and outside the organization. When faced with a challenging opportunity, you know who to connect with and when. People know you’re a real teammate and you know what it takes to win.

Apple and third party solutions solve complex business problems in simple and innovative ways. You build competitive and breakthrough strategies that truly shape the future. You do this by asking why and why not, both stripping out what is not essential and identifying what is. By doing so, you are able to see what’s ahead and identify trends that will be critical for growth.

You think clearly. You simplify complex problems and distill big decisions down to their core. It’s rarely easy. Sometimes decisions require you to make tough calls, even after considerable time and energy has been invested - but you own it. You stand by your deep analysis, wisdom and experience to make quality and timely decisions.

You strive for excellence in everything you do. Due to changing priorities, urgent customer needs, or a final push to meet a quarterly forecast, you face the daily challenge of where to focus your time and energy. You have a don’t give up attitude, and finish, especially in the face of resistance or setbacks. You seize every opportunity and empower others to reach their goals along the way

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.