Systems Engineer Manager

• Lead and manage the Systems Engineering team supporting TDC East infrastructure and staging environments
• Own the design, implementation, maintenance, and support of systems used for device staging, imaging, configuration, and validation
• Ensure system stability and performance for servers, network equipment, and supporting platforms used in TDC operations
• Partner with enterprise engineering, network, EUC, and security teams to test, validate, and deploy new technologies and processes
• Manage enterprise project deployments teams
• Drive standardization of systems engineering processes, SOPs, and deployment models
• Identify and implement opportunities for automation, tooling improvements, and enhanced reporting
• Support disaster recovery preparedness through system validation and pre‑staged infrastructure
• Provide coaching, development, and performance management for Systems Engineers
• Communicate technical concepts, risks, and operational status to leadership and business partners
• Participate in planning, roadmap development, and continuous improvement initiatives

Direct Manager/Direct Reports:

• Typically reports to the Systems Engineer Sr. Manager, Technology Director or Sr. Director.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must be legally permitted to work in the United States

Preferred Qualifications:

• 5-7 years of relevant work experience
• Proficiency in working as part of a collaborative, cross-functional, modern engineering team
• Professional experience in two of the following areas: Infrastructure Engineering, Network Engineering, Database Engineering, or Security Engineering; understanding of the remaining disciplines
• Proficiency in guiding more junior team members through systems engineering fundamentals in a professional setting
• Experience managing and growing team members in a professional setting
• Experience balancing workloads across teams
• Experience managing vendor relationships
• Proficiency in infrastructure, network, database, or security troubleshooting and remediation; experience with at least one other
• Experience installing and upgrading applications or databases and performing system maintenance
• Experience with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts
• Experience with system and environment analysis, design, and optimization
• Experience with object oriented programming languages (preferably Java), distributed computing environments, and code reviews
• Experience with system security design and management
• Experience with disaster recovery planning and engineering
• Experience monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases
• Experience with operating system commands and utilities as well as scripting
• Experience working with cloud platforms such as GCP and Azure
• Proficiency in supporting a 24x7 retail operation

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations