Systems Manager

Benchmark is seeking a technically sophisticated, execution-oriented IT professional to own our internal technology stack and lead practical AI adoption across the organization. This role is both hands-on and strategic: you will serve as the primary IT administrator while also identifying, implementing, and maintaining tools that improve operational efficiency, decision-making, and scalability.

This is not a research or theoretical AI role. The successful candidate will be comfortable deploying real-world solutions, integrating them into existing systems, and ensuring they are secure, reliable, and adopted by the business.

Key Responsibilities:

AI & Automation Leadership

• Identify, evaluate, and implement AI tools and automation workflows across business functions (operations, administration, reporting, customer communication, etc.).
• Design and deploy practical AI use cases, such as:
  • Workflow automation (RPA, no-code/low-code tools)
  • AI-assisted reporting, forecasting, or data analysis
  • Internal knowledge systems (AI search, document intelligence)
  • AI-enhanced customer or internal support tools
• Integrate AI solutions with existing systems (databases, SaaS platforms, APIs).
• Establish best practices for AI governance, including data usage, security, and human-in-the-loop controls.
• Train internal staff members on effective and responsible AI usage.

IT Administration & Systems Management

• Serve as the primary IT administrator for the organization.
• Manage and maintain:
  • Network infrastructure (firewalls, switches, VPNs, Wi-Fi)
  • Servers (on-prem and/or cloud)
  • End-user devices (Windows OS, iOS)
  • SaaS platforms and user access controls
    • Experience in Microsoft suite of tools is required (365, Sharepoint, Entra)
• Oversee cybersecurity practices:
  • Identity and access management
  • Endpoint protection
  • Backup and disaster recovery
  • Vendor risk management
• Document systems, processes, and configurations to reduce single points of failure.

Systems Architecture & Vendor Management

• Evaluate and select technology vendors with a focus on long-term scalability and ROI.
• Manage relationships with MSPs, software vendors, and consultants as needed.
• Ensure system interoperability and reduce redundant tools.
• Plan and execute technology upgrades and migrations with minimal disruption.

Strategic Contribution

• Act as a trusted technical advisor to leadership.
• Translate business problems into technical and AI-enabled solutions.
• Help leadership understand where AI adds value—and where it does not.
• Build systems that reduce reliance on ad hoc technical support over time.

Required Qualifications

• 3+ years in IT administration or technology operations.
• Demonstrated experience implementing AI tools or automation in real business environments (not academic or experimental only).
• Strong understanding of:
  • Networking fundamentals
  • Cloud platforms (AWS, Azure, or GCP)
  • Identity management and security best practices
• Experience integrating SaaS platforms and APIs.
• Ability to work independently and own systems end-to-end.

Preferred Qualifications

• Experience with:
  • RPA platforms (e.g., Power Automate, Zapier, Make, UiPath)
  • LLM-based tools and frameworks (e.g., OpenAI APIs, LangChain, vector databases)
  • Data platforms (SQL, data warehouses, BI tools)
• Prior experience in a small-to-mid-sized organization where you were the primary technical owner.
• Experience with SEO

What Success Looks Like (First 12 Months)

• AI tools are actively used, documented, and producing measurable efficiency gains.
• IT systems are stable, secure, and well-documented.
• Leadership no longer relies on ad hoc technical intervention for routine issues.
• Clear roadmap exists for future automation and technology improvements.

Benefits Include:

• Salary

• Health Insurance (Medical, Dental, Vision)

• Paid time off

• Paid Holidays