Systems Operation Dispatcher

Job Responsibilities

The Systems Operation Dispatcher performs the following duties:

• Handles communications using a multiple line phone/radio system.
• Dispatches, routes, and monitors field personnel (gas and/or electric) designated for both planned and unplanned work.
• Utilizes multiple software programs used to create, track and analyze work orders, dispatch field resources, and submit locate requests.
• Works with a sense of urgency to immediately route field personnel to calls involving imminent danger or threats to public safety.
• Works collaboratively with peers and management personnel to prioritize work and resources based on emergency response, worker qualifications, availability, location and schedule of field operations personnel.
• Uses callout system to replace absenteeism, workload needs, or as directed by supervision.
• Utilizes the distribution systems to accurately document customer outage information.
• Adapt to a constantly changing work environment, think quickly to make tough decisions, ability to work independently without direct supervision, work under stress, multi-task and problem solve at a very high level.

This occupation includes rotating shifts including weekends and holidays

Minimum Qualifications

• Maintain and abide by NERC security access for Physical Security Perimeter (PSP).

Testing Requirements

Basic Clerical Aptitude test (BCAB):Ability to classify information according to preset rules; spelling and grammar; basic mathematics; filing and sorting information.

CritiCall Dispatcher Test (CRIT): An interactive computer-administered test that measures data entry, call summarization, memory recall, prioritization, probability, map reading, spelling/grammar, and speed & accuracy.