Systems Support Administrator

🔧 Job Opportunity: Systems Support Administrator

📍 Location : Red Sea Project

🕒 Experience : 3–5years

🎓 Education : Bachelor’s in Computer Science or equivalent

We’re hiring a Systems Support Administrator to oversee the administration, monitoring, and maintenance of our Enterprise Back Office Server Environment , including File Servers, Antivirus Servers, FTP Servers, and Print Servers.

🔍 Key Responsibilities :

• Ensure the smooth daily operations of the Back Office Server Environment.
• Maintain detailed inventories of hardware, software, and firmware.
• Assist System Support Lead in day-to-day activities and operations.
• Conduct audits of end-user hardware, software, and peripherals (e.g., printers, scanners).
• Adhere to Information Systems Security Policies and all internal procedures.
• Document system configurations (logical and physical) as required.
• Schedule and manage preventive maintenance for all hardware and peripherals.
• Manage user profiles: creation, deletion, updates, access control, disk quotas, and security.
• Oversee patch management processes for servers and end-user systems.
• Implement and verify backup policies through scheduled restore activities.
• Provide 2nd-level end-user support for hardware/software issues.
• Offer 1st-level support for server-related incidents.
• Troubleshoot system incidents and identify root causes for timely resolution.
• Manage backup media and assist with Disaster Recovery procedures as needed.
• Ensure availability and performance of Back Office Server Services.

✅ Requirements :

• 3–5 years of experience in IT, with at least 2 years in Back Office Server Management.
• Strong knowledge of Windows Systems Administration .
• Proficient with standard IT hardware, software, and tools.
• Bachelor's degree in Computer Science or a related field from a reputable institution.
• Relevant certifications in Microsoft Technologies , ITIL , and Antivirus Solutions (preferred).