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Talent Experience Coordinator
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Talent Experience Coordinator - Salt Lake City, UT
American Cruise Lines is actively seeking a Talent Experience Coordinator to join our team in Salt Lake City, UT. This key role supports our shipboard employees and contributes directly to the smooth operation and success of our fleet through effective coordination, compliance management, and clear communication.
The Talent Experience Coordinator is responsible for maintaining approved staffing levels onboard all ships, managing employee documentation, coordinating travel logistics, and ensuring strict adherence to company policies. This position partners closely with Operations, Onboarding, Payroll, and Compliance teams to provide comprehensive support across the entire employee lifecycle.
Key responsibilities include forecasting staffing needs, coordinating employee evaluations, tracking leave requests, and assisting with payroll documentation and corrections. The Coordinator also manages terminations, incident reports, and collaborates with the Claims department on medical departures and clearance procedures. As the primary point of contact for shipboard employees, the Talent Experience Coordinator handles questions, resolves concerns, and directs employees to the appropriate resources to ensure a positive and productive crew experience.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
- Respond promptly and professionally to incoming calls and emails from shipboard employees and management.
- Coordinate uniform orders and ensure timely delivery to employees or training centers.
- Forecast and fulfill fleet staffing requirements, managing ship placements efficiently.
- Arrange and predict employee travel to and from ships, coordinating with relevant departments.
- Track and manage unpaid leave and vacation requests, ensuring accurate records.
- Maintain and update employee records within internal HRIS platforms (Sterling, Navigator, Paycor).
- Generate, organize, and maintain internal documents and reports.
- Provide clear guidance on company policies, procedures, and regulatory compliance.
- Communicate company news and updates to temporary and permanent shipboard crew members.
- Coordinate employee development initiatives and support performance management plans.
- Collaborate with shipboard management to recommend strategies that support and motivate crew members.
- Assist with Payroll submissions and gather documentation related to reimbursements or payroll corrections.
- Initiate and track employee evaluations, ensuring timely submission for pay adjustments as applicable.
- Monitor employee trends and maintain records of warnings and other personnel documentation.
- Manage the random drug testing process and ensure compliance with company policy.
Other Duties:
- Support the Onboarding team as needed to facilitate smooth new hire processes.
- Manage certification compliance, including CPR, sexual harassment training, and marine licensing.
- Oversee employee mail management and distribution.
- Collect and securely store written and verbal statements related to employee incidents or concerns.
- Process bonuses and reimbursements accurately and timely.
- Investigate and assist in resolving employee concerns and complaints.
Qualifications:
- Strong organizational skills with the ability to prioritize and manage competing tasks effectively in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to manage sensitive and confidential information with discretion.
- Detail-oriented with strong organizational and multitasking abilities.
- Basic understanding of labor laws and employment regulations.
- Familiarity with HRIS platforms.
- Ability to handle confidential and sensitive information with professionalism and discretion.
- Flexibility to work one weekend per month as required.
Schedule:
- Full-time, in-office position with 8-hour shifts (specifically 10:00am - 7:00pm Mountain Time)
- Monday through Friday, with weekend availability once a month.
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
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