Tamheer - Clinical Excellence Backoffice

Job Description

Engagement of Bupa members before, during, and after the admission process to the Centres Of Excellence and subsequent related Home HealthCare Services (HHC) over the phone and other ready virtual channels to navigate, inform, and secure feedback regarding the treatment options and experience.

Bupa Members Engagement

• Provide members with information on HHC options during the COE session through virtual platforms and phone calls.
• Obtain feedback from members after a discharge, document it, and evaluate their satisfaction level.
• Help members navigate through referrals, take care of any issues they may have, reassure and educate them.

CE Champions Backoffice Support

• Make contact with CE champions as well as healthcare providers when permissible to ensure that HHC turnaround time (TAT) is well-maintained.
• Participate in HHC QI projects aimed at improving the experience for the members and make suggestions based on feedback.

Reporting

• Keep accurate records of interaction with members and their feedback resulting in engagement as well as satisfaction reports.
• Respect member confidentiality, comply with standards, and keep up-to-date trackers.
• Navigate Bupa portal on demand and carry out the necessary documentation.

Skills

• Computer Skills
• Communication Skills
• English Language
• Paramedical specialty