Task Force Operations Manager

Location

Remote with 70–80% Travel (Preferred: Chicago, Dallas, Houston)

About the Role

We are looking for an adaptable and hands-on Task Force Operations Manager to play a critical role in launching new hotel properties and supporting seamless transitions during property takeovers. This role is ideal for someone who thrives in dynamic environments, excels at diagnosing and solving operational challenges, and takes pride in developing and inspiring teams to perform at their best.

The Task Force Operations Manager will spend extended time on-site during new property launches and transitions, ensuring smooth day-one operations by stabilizing property functions, supporting hiring efforts, and embedding Kasa's brand standards and culture of operational excellence. You will work hand-in-hand with Launch personnel, Portfolio Operations, and Hospitality Operations—both in-market, on-property, and centralized—building strong partnerships with leaders across these departments.

Acting as both a coach and a leader, you will guide property teams through critical early phases, stabilizing operations while empowering local leadership to succeed long after your departure.

In addition to supporting new property launches, you will also provide interim leadership coverage during property-level vacancies or transitions, ensuring operational stability and continuity of the guest experience. In these moments, you'll embed yourself in the day-to-day, supporting hiring, stabilizing operations, and stepping in as a trusted leader to meet the immediate needs of the property.

While the role is primarily focused on operational readiness and leadership coverage, you may also support on-site training delivery for property staff. This includes helping to deliver training content—whether to new hires or existing Kasamigos—when on-site for launches or interim coverage assignments. In these cases, you will serve as a bridge between training programs and on-the-ground execution, though training delivery will remain secondary to core operational responsibilities.

At Kasa, one of our core values is being a Hall of Fame Host—delivering exceptional service in every interaction, creating memorable experiences for guests, and empowering teams to do the same. This role is ideal for a passionate hospitality professional who embodies a "guest-first" mentality, whether leading front-line teams or optimizing behind-the-scenes operations.

Your Impact

As a Task Force Operations Manager, you will:

• Serve as the operational backbone of new property launches and transitions, ensuring every property starts with excellence.
• Act as a trusted coach and leader, stabilizing day-to-day operations and empowering property teams to succeed.
• Provide interim leadership coverage during property-level vacancies, ensuring continuity of operations and guest experience.
• Support property hiring efforts and act as a hands-on operator until teams are fully stabilized.
• When necessary, support training delivery for on-site personnel, including new hires or existing team members, by helping implement training programs during launches or interim assignments.
• Represent Kasa's values on-site, inspiring teams to embrace a culture of accountability, collaboration, and hospitality.
  • Kasa's Values:
    • Feed two birds with one scone: We make the best use of our resources.
    • Fearless Feedback: A growth mindset—applied to ourselves, each other, and our work—requires consistent, honest input.
    • Seek the root cause: We direct our inquiries and efforts toward the heart of the matter. We go beyond symptoms and solve the underlying problem.
    • Hall of fame hosts: Genuine care and hospitality for everyone. We are not a family—we are a Hall of Fame team.

Job Description

On-Site Operations & Transition Support

• Travel extensively to new properties and remain on-site for extended periods (several weeks at a time) to lead successful launches and transitions.
• Deliver hands-on operational leadership by modeling standards, stabilizing property functions, and reinforcing best practices.
• Champion Kasa's hospitality standards, ensuring every property embodies a culture of exceptional guest service.

Interim Leadership Coverage

• Step in to cover leadership vacancies, assuming operational management responsibilities until permanent leaders are in place.
• Provide continuity in guest experience and operational performance during transitional periods.

Staff Development & Training Delivery (Secondary Scope)

• When prioritized, deliver or assist with training content for new hires or existing staff during on-site assignments.
• Partner with centralized training teams to ensure materials are applied effectively in-market and provide feedback from the field.
• Reinforce training outcomes through operational shadowing, coaching, and mentorship of local leaders.

Success in the Role

First 60 Days

• Gain a deep understanding of Kasa's property operations, brand standards, and training programs.
• Build strong relationships with property leaders and central teams.
• Successfully complete your first property launch or interim assignment, ensuring operations are stabilized and teams supported.
• Provide early feedback on training content effectiveness when applied in-market.

First Year

• Consistently lead multiple property launches and transitions, ensuring smooth day-one operations.
• Demonstrate measurable improvements in operational readiness, team stability, and guest satisfaction.
• Establish yourself as a trusted leader for interim assignments, ensuring seamless coverage during property-level vacancies.
• Support training delivery where appropriate, helping to bridge centralized training design with local execution.

Required Experience

• 5+ years of hospitality management experience, with exposure to hotels, resorts, or food & beverage environments in a supervisory, training, or task force role.
• Proven background in new property launches, takeovers, or operational stabilization.
• Experience stepping into interim or transitional leadership roles, with a proven ability to maintain operational excellence during vacancies.
• Familiarity with training delivery (preferred, but secondary to core operational management experience).

Ideal Qualities

• Operational Leader: Strong operator who can quickly stabilize new or transitioning properties.
• Coach: Skilled at reinforcing training content through shadowing, feedback, and on-the-ground support.
• Inspiring Communicator: Able to align diverse teams and foster open dialogue across stakeholders.
• Agile Operator: Thrives in fast-paced, ambiguous environments, adapting quickly to shifting priorities.
• Hospitality-Driven: Instinctively guest-first, with a deep passion for delivering operational excellence.

Requirements

• Ability to travel 70–80% of the time and live on-site for extended periods (weeks at a time).
• Commitment to delivering outstanding guest experiences.
• Willingness to learn new systems, including PMS and other operational tech tools.

What We Offer

• Flexible extended time off between assignments (typically 9 days for every 21 days on-site).
• Competitive compensation and benefits package.
• Opportunities for professional growth in a dynamic and innovative organization.
• A chance to directly impact property launches, guest satisfaction, and the success of Kasa's broader portfolio.

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Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa's across the country!
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay range for this role is between $X and $Y and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates.
• Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work.
• 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we offer a generous 401(k) contribution match.
• Health Coverage: We've invested in comprehensive health insurance options to help when you need it most.
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!