Tax Collector Supervisor

This is a supervisory-level position in a high-volume call center environment, responsible for overseeing the daily operations of the Customer Contact Center at the Miami-Dade County Tax Collector’s Office. The Call Center Supervisor is responsible for training, monitoring, coaching, and supporting staff who provide taxpayer assistance regarding ad valorem taxes, auto tag renewals, Local Business Tax, Driver License, and Tangible Personal Property. The Supervisor ensures exceptional customer service delivery, handles escalated taxpayer concerns, and ensures all activities comply with Florida Statutes, County Ordinances, and departmental procedures. This role involves supervising a team of Tax Records Specialists and Senior Tax Records Specialists, reviewing their work for accuracy, and managing performance through ongoing feedback and evaluation. The Supervisor must be able to train new employees, conduct refresher training sessions, and help implement new procedures. They must also demonstrate the ability to navigate multiple systems, track call metrics, and report operational issues to management. Proficiency in Microsoft Office (Word, Outlook, Excel, etc.) is required, along with the ability to navigate multiple internal systems simultaneously during active customer service and supervisory duties. Please note this position may require relocation to another service location within the County based on business needs.