TBA - Call Center Representative – Confirmation Specialist

Overview:

The Bath Authority - Call Center Representative – Confirmation Specialist

$20/hour + Bonuses

In-Office position

If you have excellent customer service skills, join the The Bath Authority team! TBA has openings for experienced Customer Service agents. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive quality phone experience.

Responsibilities:

Inbound and Outbound customer phone calls
Scheduling/ Rescheduling customer estimate appointments
Confirming and Verifying estimate appointments
Ensuring all appointments have resulted from the previous day
Assisting customers with service inquiries
Listening to recorded calls to verify customer data is aligned with the appointment data, correcting opportunities when available
Data entry
Call quality assurance
Reporting
Other duties as assigned

Qualifications:

1-3 years’ experience working in a call center environment or with customer service
Excellent customer service both written and verbal
Strong, accurate, data entry skills

- Process focused - structure and consistency is key