Tea Girl

Job Brief:

We are seeking a professional, well-groomed, and customer-focused Tea Girl to join our Facility Management team. The successful candidate will be responsible for providing high-quality beverage and hospitality services to VIP clients, visitors, senior management, and guests while maintaining the highest standards of cleanliness, professionalism, and confidentiality.

The role requires excellent presentation, courteous communication, attention to detail, and the ability to create a welcoming environment that reflects the company's commitment to exceptional customer service.

Job Responsibilities:

• Welcome VIP clients, visitors, and guests in a courteous and professional manner.
• Prepare and serve tea, coffee, Arabic coffee, refreshments, and light snacks according to company standards.
• Ensure beverages are served promptly, hygienically, and with proper presentation.
• Monitor meeting schedules to ensure refreshments are available before and during meetings.

Pantry & Refreshment Management:

• Maintain cleanliness and organization of pantry areas, coffee stations, and serving equipment.
• Ensure adequate stock of tea, coffee, sugar, milk, bottled water, disposable items, and refreshments.
• Report shortages of pantry supplies to the supervisor in a timely manner.
• Properly clean and store cups, trays, utensils, coffee machines, kettles, and serving equipment.

Client Service:

• Anticipate the needs of VIP clients and respond promptly to requests.
• Maintain a polite, friendly, and respectful attitude at all times.
• Ensure a pleasant and comfortable hospitality experience for all guests.
• Handle confidential meetings and visitors with discretion and professionalism.

Health, Safety & Hygiene:

• Follow food safety and hygiene standards at all times.
• Wear the prescribed uniform and maintain excellent personal grooming.
• Follow company Health & Safety policies.
• Report any damaged equipment or unsafe conditions immediately.

General Duties:

• Assist with hospitality arrangements during events and meetings.
• Perform other hospitality-related duties assigned by the supervisor.
• Support the Facilities or Administration team when required.

Job Requirements:

• High School Certificate or equivalent preferred.
• Minimum 3 years of experience as a Tea Girl, Office Assistant, Hospitality Attendant, or similar role.
• Experience serving VIP clients, executive offices, hotels, or corporate environments is preferred.
• Experience in Qatar or GCC is an advantage.

Skills & Competencies:

• Excellent customer service and hospitality skills.
• Professional appearance and excellent personal hygiene.
• Good communication skills.
• Ability to prepare and serve beverages professionally.
• Ability to maintain cleanliness and organization.
• Good time management and multitasking skills.
• Friendly, courteous, and respectful personality.
• Ability to work independently with minimal supervision.
• Trustworthy with a high level of integrity and confidentiality.

Language Requirements:

• Basic English communication skills (required).
• Arabic or other languages are an added advantage.

Physical Requirements:

• Able to stand and walk for extended periods.
• Able to carry serving trays and pantry supplies safely.
• Physically fit to perform routine hospitality and pantry duties.

Core Competencies:

• Customer Service Excellence
• Professional Etiquette
• Hospitality & Presentation
• Attention to Detail
• Time Management
• Teamwork
• Confidentiality
• Cleanliness & Hygiene
• Reliability
• Positive Attitude

Application Question(s):

• Are you currently based in Qatar?
• Do you hold a valid QID?
• How many years of work experience do you have in a similar role?
• What is your current total salary package?
• What is your availability to join?

Work Location: In person