Team Lead

Key Responsibilities:

• Collect data and perform analysis of telecom billing inventory and contractual information
• Analyze telecommunications information including invoices contracts usage reports inventory data and CSRs to determine expenses and savings that may be achieved
• Compile Client Telecom Inventory contract pricing and invoice pricing
• Perform detailed audits of telecom invoices to identify discrepancies and billing errors
• Resolve escalated billing disputes and service issues
• Design and implement telecom cost optimization strategies
• Maintain accurate telecom inventory including mobile devices lines and services
• Support IMACD requests coordinate Installations Moves Adds Changes and Deletions
• Oversee IMACD lifecycle and ensure compliance with governance policies
• Use ServiceNow to manage service requests incidents and change tickets
• Maintain accurate telecom inventory and Configuration Items CI in CMDB
• Manage CI lifecycle and ensure CMDB accuracy and integrity
• Track provisioning status and ensure timely execution of service orders
• Support catalog updates for telecom services in ServiceNow or other client tools
• Define and maintain telecom service catalog entries in ServiceNow
• Assist in onboarding new vendors and updating vendor profiles
• Drive new vendor setup processes including documentation compliance checks and system onboarding

Preferred Skills:

Telecom Expense Management