Team Lead

Key Responsibilities

• Team Leadership & Supervision:
• Supervise and manage the daily operations of the facility, ensuring smooth running and adherence to operational standards.
• Lead and motivate a team of staff, ensuring they meet customer service standards and performance targets.
• Provide guidance and support to team members, promoting a culture of teamwork, professionalism, and customer excellence.
• Conduct regular performance reviews, provide constructive feedback, and coach staff to enhance their skills and ensure continuous improvement.
• Customer Experience & Engagement:
• Ensure that customers receive an outstanding experience from arrival to departure by maintaining high service standards.
• Educate customers on the facility's policies and safety protocols, ensuring full compliance during their visit.
• Handle customer inquiries, complaints, and feedback effectively, ensuring that all issues are resolved in a timely and professional manner.
• Facility Operations & Maintenance:
• Oversee the operational aspects of the facility, ensuring that all areas are maintained to the highest standards of cleanliness, safety, and efficiency.
• Conduct regular inspections of the facility, identifying areas for improvement and implementing necessary changes to enhance operations.
• Ensure all technical elements of the facility are functioning properly and address any maintenance issues promptly.
• Health & Safety:
• Respond to emergency situations promptly and effectively, ensuring the safety and wellbeing of both customers and staff.
• Report accidents, incidents, or any unsafe conditions to the Operations Supervisor, and ensure appropriate follow-up actions are taken.
• Ensure compliance with all local laws and regulations, and implement preventive measures to address safety concerns.
• Regularly update and enforce safety protocols and guidelines in line with industry standards.
• Sales & Business Goals:
• Promote a customer-centric culture that drives sales opportunities and maximizes revenue.
• Work with the team to achieve operational targets and contribute to the overall success of the facility.
• Assist in promoting marketing campaigns and seasonal offers to encourage customer engagement and sales growth.
• Training & Development:
• Ensure staff are properly trained in facility operations, safety standards, and customer service.
• Provide ongoing coaching and development opportunities to enhance team performance and prepare staff for career progression.
• Industry Awareness:
• Stay updated on developments in the leisure and entertainment industry, including changes in regulations and new trends.
• Adapt operational procedures and protocols to keep the facility competitive and compliant with industry standards.
• Other Duties:
• Perform any other duties as assigned by the Operations Supervisor or Manager.

Qualifications & Experience

• Experience: Minimum 2 years of experience in a customer-facing role, preferably in the entertainment, leisure, or sports industry.
• Passion: A strong interest and passion for sports, adrenaline-based activities, and customer service excellence.
• Language Skills: Highly fluent in English (both spoken and written). Bilingual skills are a plus.
• Availability: Willingness to work in shifts, including weekends and public holidays as required.

Professional and Personal Skills

• Customer Service: Exceptional customer service skills, with a strong ability to engage with customers, understand their needs, and deliver a superior experience.
• Communication: Excellent communication and interpersonal skills, with the ability to build rapport and work effectively with diverse teams and customers.
• Organizational Ability: Strong organizational and multitasking abilities, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Problem-Solving: Ability to handle difficult situations with tact and diplomacy, resolving issues calmly and professionally.
• Leadership: Proven leadership capabilities with a focus on motivating and inspiring a team to achieve operational and customer service goals.
• Attention to Detail: Strong attention to detail, ensuring all operations meet the highest standards.

What We Offer

• Work Environment: A vibrant, energetic, and supportive workplace that promotes teamwork and professional growth.
• Compensation: A market-competitive salary based on experience.
• Benefits: Standard benefits as per UAE Labor Law

Job Type: Full-time