Team Lead

Responsibilities

• Lead and support a team of customer service representatives to achieve performance goals.
• Monitor team productivity, quality, and attendance.
• Provide coaching, feedback, and guidance to improve performance.
• Handle escalations and assist with customer issue resolution.
• Ensure compliance with company policies and service standards.
• Prepare and share basic performance reports with management.

Qualifications

• Intermediate, Bachelor's degree, or equivalent.
• Minimum 6 months to 1 year of experience in a BPO/Call Center environment.
• Previous team handling or leadership experience preferred.
• Strong communication and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Proficient in Microsoft Office and basic reporting tools.
• Ability to work in a fast-paced environment and meet targets.

Job Type: Full-time
Location: Gulshan-e-Iqbal or Gulistan-e-Johar, Karachi
Shift: 6:00 PM - 2:00 AM or 10:00 PM - 06:00 AM (depends upon the vacancy)

Pay: Rs40,000.00 - Rs60,000.00 per month

Language:

• English (Required)

Location:

• Karachi (Required)

Work Location: In person