Team Lead – AR Operations

We are hiring a Team Lead – AR Operations & Billing to manage end-to-end delivery of a high-volume, SLA-driven Accounts Receivable function.

Key Responsibilities

• Lead end-to-end AR and billing operations across all workstreams, ensuring timely execution of the full billing cycle.
• Ensure compliance with strict SLA timelines, including draft creation within defined cycle time, approvals, and issuance deadlines.
• Supervise and manage billing, reconciliation, and quality control functions within the team.
• Ensure accurate processing of invoices using MSAs, POs, rate tables, and contract terms across Lump Sum, Unit Rate, Direct Rent, and T&M (three-way match) billing.
• Oversee usage of ERP systems (e.g., Microsoft Dynamics or similar) and customer billing portals for end-to-end invoice processing.
• Ensure strong pre-issuance quality control, including validation of billing packets, approvals, US tax compliance, and supporting documentation.
• Manage customer disputes, credit/debit memos, and invoice rejections, ensuring proper documentation and approval traceability.
• Perform and review root-cause analysis of billing errors and maintain exception trend reporting.
• Ensure compliance with U.S. sales tax exemption requirements (where applicable) and overall billing policies and controls.
• Prepare and monitor AR aging reports, KPIs, and billing performance dashboards.

Required Qualifications:

• 7+ years of experience in Accounts Receivable / Billing / O2C operations.
• Minimum 3+ years in a team leadership role (6+ members preferred).
• Strong understanding of project-based billing (LS, Unit Rate, Direct Rent, T&M three-way match).
• Experience in utility, energy, telecom, or industrial billing environments (e.g., KE, Fulcrum, EPC, outsourcing AR setups).
• Hands-on experience with ERP systems (Microsoft Dynamics, SAP, or similar).
• Strong knowledge of billing portals and high-volume invoice processing.
• Good understanding of U.S. sales tax exemption and return processes (if applicable exposure).
• Strong Excel and reporting skills.
• Excellent communication and stakeholder management skills.

Additional Information:

This is a Night Shift position. Only candidates willing to work in night shift will be shortlisted.

Job Type: Full-time

Application Question(s):

• Are you willing to work in Night Shift?

Work Location: In person