Team Lead | | BPO Industry

Position: Team Lead
Salary Range: PKR 50,000 – 80,000
Industry: BPO / Call Center
Location: Lahore

Job Overview

We are looking for a motivated and experienced Team Lead to manage a team of customer service representatives. The ideal candidate will be responsible for monitoring team performance, ensuring targets are achieved, and maintaining high service quality standards.

Key Responsibilities

• Supervise and manage a team of customer service agents.
• Monitor daily team performance and ensure KPIs are achieved.
• Provide coaching, training, and feedback to team members.
• Conduct performance evaluations and maintain productivity reports.
• Handle escalations and resolve customer issues when required.
• Ensure compliance with company policies and campaign guidelines.
• Coordinate with management to improve operational efficiency.
• Maintain team motivation and a positive working environment.

Requirements

• Minimum 1–2 years of experience as a Team Lead in the BPO/Call Center industry.
• Strong leadership and communication skills.
• Ability to manage team targets and performance metrics.
• Experience with team coaching, reporting, and call monitoring.
• Strong problem-solving and decision-making abilities.

Education

• Minimum Intermediate / Bachelor’s degree preferred.

What We Offer

• Competitive salary package (PKR 50,000 – 80,000).
• Career growth opportunities.
• Professional and dynamic work environment.

Pay: Rs50,000.00 - Rs100,000.00 per hour

Work Location: In person