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We are looking for an experienced Team Lead – Collection to manage and drive our recovery team. The Team Lead will be responsible for meeting recovery targets, coaching agents, ensuring compliance, and improving recovery strategies.
Key Responsibilities:
· Supervise and lead the recovery team to achieve collection and recovery targets.
· Monitor team performance, provide coaching, and ensure adherence to company policies.
· Handle escalated recovery cases and negotiate with customers to ensure timely repayments.
· Prepare and share daily/weekly reports on recovery performance with management.
· Ensure compliance with legal and regulatory guidelines in all recovery activities.
· Motivate and train team members to improve productivity and customer handling skills.
Requirements:
· Bachelor’s degree.
· Minimun 1 year of experience in collections or recovery.
· Strong communication, negotiation, and leadership skills.
· Proficiency in MS Excel and reporting tools.
Job Type: Full-time
Work Location: In person
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