Team Lead - Holiday Packages (Domestic & International)

We are looking for a dynamic and experienced Team Leader– Holiday Packages to lead our holiday sales and operations team. This role demands a deep understanding of domestic and international holiday packages, strong leadership qualities, and the ability to drive high-performance sales teams. You will play a key role in ensuring smooth customer experience, growing revenue, and maintaining service excellence.

Key Responsibilities:

• Manage a team of holiday package consultants (domestic & international).
• Plan, delegate, and monitor daily sales and enquiry handling activities.
• Ensure the team meets or exceeds individual and collective sales targets.
• Train, motivate, and coach team members for product knowledge and upselling techniques.
• Handle high-value clients and complex holiday bookings directly.
• Monitor customer interactions to ensure a high level of service quality.
• Coordinate with suppliers, DMCs, hotels, and local operators for package finalization and fulfillment.
• Ensure accurate costing, itinerary planning, and documentation for all packages.
• Resolve customer complaints/escalations promptly and professionally.
• Submit regular performance reports to the management and suggest process improvements.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Work Location: In person