Team Lead (In-bound Customer Support)

Company Description:

Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.

Job Summary:

Abacus Consulting—BPO is hiring a Team Lead for in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.

Key Responsibilities:

• Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.
• Motivate and coach team members to enhance their skills and productivity.
• Allocate tasks and manage shift schedules as per business requirements.
• Conduct regular team meetings and performance reviews.
• Act as a point of escalation for operational issues and resolve conflicts within the team.
• Monitor and report on campaign performance, optimising based on data
• Stay updated on trends and social media tools

What you’ll bring:

• Bachelor’s (or above)
• Strong communication and organisational skills
• 1–2 years of Team Lead experience in a call center or BPO environment
• Strong knowledge of contact center.
• Proficiency in MS Excel.
• Flexibility to work rotational shifts, 5 days a week

Working Hours:

• Rotational shifts (9 Hours)
• Weekly 2 offs

Benefits:

• Benefits:
• Market-competitive salary
• Medical insurance
• Career advancement opportunities
• Collaborative and dynamic work environment

Location:

• Islamabad.

Job Type: Full-time

Pay: Rs70,000.00 - Rs80,000.00 per month

Work Location: In person