Team Lead - MSP

About the role

The Team Lead reports to the Program Director. This positions is responsible for the successful delivery of the MSP Program (both Recruitment and HR Operations) with focus on gathering and analysing business data from various sources.

What you’ll be doing

• Leverage advanced MS Excel expertise to develop and deliver comprehensive monthly and quarterly reports.
• Collaborate closely with client-side stakeholders to align on requirements and deliverables.
• Support the Program Director by analyzing recruitment data and providing actionable recommendations.
• Monitor and ensure that the MSP programme consistently achieves defined objectives and performance metrics.
• Collect, validate, and synthesize business data from diverse sources to support strategic decision-making.

About you

Experience

• 2+ years’ experience in UAE / GCC market, knowledge of relevant local labor laws and 3rd party hiring practices and classifications
• International recruitment experience highly regarded
• Financial Services industry experience

Skills

• Meet or exceed SLA’s in accordance with the client contract, operations manual and team member effort estimation plans
• Advanced Excel (V-lookups, pivot tables) for worker and invoice data manipulation
• Strong stakeholder management and Level 2 escalation management skills

Education / Qualifications

• Bachelor’s degree, or higher
• Qualifications in quality (e.g. LEAN Sigma) and/or project management (e.g. Prince2) advantageous