Team Lead Outbound Sales (USA Campaign)

Job Description

Evening Shift 6:30 pm to 3:30 am

Location: Lahore DHA Phase 8

In person

Job Overview

We are hiring a Team Lead / Supervisor to manage a team of Cold Calling Agents working on a USA-based appointment-setting campaign in the medical and aesthetic services niche. The ideal candidate has experience managing sales reps in a fast-paced call center environment and understands how to drive performance through leadership, quality control, and accountability.

Key Responsibilities

• Lead a team of 5–10 cold calling agents focused on outbound appointment setting
• Supervise daily operations: attendance, performance, lead assignment, call quality
• Monitor KPIs: calls/day, appointments booked, show-up rate, demo attendance
• Conduct QA reviews, call monitoring, and coaching sessions
• Provide training and onboarding for new agents
• Submit daily and weekly reports to Operations Manager
• Collaborate with campaign managers to improve scripts and delivery

Requirements

• 2–3+ years of BPO/call center experience (Outbound Sales or Cold Calling)
• 1+ year of team leadership or supervisory experience in sales campaigns
• Strong English communication (verbal + written)
• Familiarity with CRMs (GoHighLevel preferred), dialers (CloudTalk, VICIdial), and reporting tools
• Must be comfortable working night shifts aligned with US time zones
• Strong leadership, motivational, and coaching skillsPreferred Skills
• Experience in medical, dental, or high-ticket service sales is a big plus
• Hands-on experience with tools like Smartlead, GHL, Apollo, or Clay
• Performance-driven mindset with ability to hit strict KPIs

Job Type: Full-time

Pay: Rs90,000.00 - Rs120,000.00 per month

Work Location: In person