Team Lead, Patient Financial Services

Position Summary:

This position works in collaboration with the department supervisor (and analysts where applicable) to ensure that the department is working to a high degree of accuracy, completeness, and timeliness staying compliant with all applicable requirements (e.g., internal processes/policies, government laws/regulations, contracted payer requirements, etc.). Provides daily work direction and assistance to assigned staff to ensure that quality and productivity is maintained at a high level. Trains and supports new and existing staff on policies, procedures, and applicable regulations. Provides reporting on completed productivity/quality audit results and other department metrics. Identifies and recommends system and process improvements to resolve issues and increase workforce effectiveness.

Required Qualifications:

Education, Experience or Equivalent Combination:

• 3 years closely related experience in a health care revenue cycle environment

Knowledge, Skills, and Abilities:

• Strong critical thinking and problem-solving skills.
• Existing (or demonstrated ability to acquire) expert knowledge of the processes and resources of the department, PFS, and PNHS
• Strong leadership qualities, including professionalism, composure and a positive attitude
• Proficient with Epic
• Moderate personal computer proficiency with word processing, spreadsheets and email
• Working knowledge of typical office equipment

Preferred Qualifications:

Education, Experience or Equivalent Combination:

• Associate or bachelor’s degree
  • Degreed candidates with less than 3 years of experience may be considered.

Knowledge, Skills, and Abilities:

• Experience with Microsoft Suite (e.g., Word, Excel, Outlook).

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.