Team Lead-Travel Visa

Job Description: Team Lead – Travel & Visa (Sales Support)

• Manage inbound and outbound calls globally with professional telephone etiquette.
• Lead and support the sales team with a strong focus on achieving travel sales targets.
• Possess in-depth knowledge of global travel destinations, visa processes, and inbound/outbound holiday packages (USA, Canada, UK, Schengen, and other visa-required countries).
• Deliver excellent customer service and communication (both written and verbal).
• Assist customers and corporate clients in planning well-organized trips via phone, email, or online platforms.
• Oversee issuance of flight tickets, hotel bookings, and other travel services, with hands-on experience in GDS systems such as Amadeus/Sabre.
• Stay updated on global travel trends, restrictions, rules, and regulations.
• Handle and resolve customer complaints effectively.
• Ensure accuracy of client-provided information, preparing and verifying documents for visa submissions.
• Guide and mentor team members to maintain service quality and meet performance goals.

Requirements:

• Minimum 2 years of experience as a Travel or Visa Consultant, with exposure to sales support and team management.
• Educational qualification: High school diploma or bachelor’s degree (preference for tourism, travel, or hospitality background).
• Proven ability to build and maintain vendor relationships (existing networks will be an advantage).
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service orientation with problem-solving ability.
• Proficiency in computer applications and travel booking systems (Amadeus/Sabre).

Job Type: Full-time

Pay: ₹42,000.00 - ₹45,000.00 per month

Work Location: In person