Team Leader

Team Leaders We're Hiring! Team Leaders - Customer Service (B2/B2+ English) - Intelcia

About Intelcia:

Intelcia is a global outsourcing leader with 20+ years of experience, 35,000+ employees, and 85+ operational centers worldwide. We’re on a mission to become a Top 10 global outsourcing player by 2025—and we need talented leaders like you to help us get there!

Location: [Sheikh Zayed, Walk of Cairo]

Type: Full-time

Your Role:

As a Team Leader, you’ll guide a team of customer service agents to deliver exceptional support while driving performance, coaching talent, and ensuring smooth operations.

Key Responsibilities:

- Lead, motivate, and coach a team of customer service reps (1:1s, team meetings).

- Monitor KPIs, identify improvement areas, and implement action plans.

- Ensure compliance with company policies and handle administrative tasks (attendance, scheduling).

- Resolve customer escalations and conflicts with a problem-solving mindset.

- Prepare performance reports and communicate updates to management.

Who We’re Looking For:

Language Skills:

Fluent English Speakers (B2+ level)

Experience:

-1 year as a Team Leader/Supervisor (customer service, outsourcing, or BPO).

-Experience tracking KPIs and coaching teams.
*Gaming* background is a MUST.

- Soft Skills:

Strong leadership and communication (Arabic is primary).

-Customer-first attitude and stress management.

Basic Excel/Word skills (for reporting).

Why Join Intelcia?

Global impact with local flexibility.

Growth opportunities in a fast-expanding company.

Supportive culture where your leadership makes a difference.

How to Apply:

Ready to lead and grow? Apply now or tag someone who’d be a great fit!

Email: Menna.allah@intelcia.com or WA: +201103350580

Job Types: Full-time, Permanent

Pay: From E£22.00 per month