Team Leader

About GMG

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, food, and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods . Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the Role

We are looking for a Team Leader to join our Sports Division. The role is responsible for driving sales through the performance and development of the store sales team while ensuring exceptional operational, commercial, and customer service standards.

Key Responsibilities

• Support in delivering the store’s annual sales targets.
• Maintain proper coverage and scheduling to ensure high levels of customer service.
• Conduct store operations audits to ensure compliance with standard operating policies.
• Oversee after-sales processes and ensure adherence to repair/return policies.
• Ensure customer needs are met, complaints resolved, and service standards maintained.
• Achieve visual merchandising standards and ensure product display aligns with brand policy.
• Monitor promotions and pricing for accuracy and compliance.
• Generate and analyze sales reports to maximize stock potential.
• Execute store operations including cash handling, inventory management, and record keeping.
• Maintain loss prevention standards and compliance with fraud/theft policies.
• Manage inventory movements, discrepancies, and stock replenishment.
• Ensure store cleanliness and upkeep to company standards.
• Lead and coach the team, define goals, and drive performance management.
• Foster a culture of feedback, mentoring, and continuous development.

Qualifications & Experience

• Education: Bachelor’s degree in any discipline.
• Experience: Minimum 2 years of experience in retail or a similar role.
• Language Skills: Fluent in English (written and spoken); Hindi and/or Arabic is an advantage.
• Strong leadership, problem-solving, and customer service skills.
• Ability to manage operations, inventory, and team performance effectively.