Team Leader

Daily Operations·

• Supervise the day-to-day operations of Orange Wheels centre, ensuring adherence to grooming standards.
• Implement and uphold promotional activities to drive engagement and customer loyalty.
• Conduct regular 15-minute daily briefings for the team.
• Monitor and minimize absenteeism to ensure operational efficiency.
• Encourage and motivate employees, serving as a role model and example.
• Enforce a no-phone policy for employees to maintain a focused and safe environment.
• Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials.
• Manage the frequent occurrence of parties, ensuring smooth coordination and supervision.
• Submit daily End-of-Day (EOD) reports to the Area Manager, Finance, and Regional Manager.
• Ensure SOPs are followed with 100% adherence.
• Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.

Sales and Revenue Management·

• Contribute to achieving weekly sales targets by effective managing of the team.
• Regularly update the daily sales board, offering in-depth insights into sales metrics and trends for the team's awareness and analysis.

Customer Experience·

• Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards.·
• Manage the kids and parents, with specific guidelines for weekdays and weekends.·
• Address and resolve customer complaints promptly, implementing necessary measures for cleanliness and satisfaction.

Reporting and Analysis·

• Manage internal data in SharePoint related to maintenance, inventory, and attendance.·
• Provide proper communication channels, especially in risk mitigation situations.·
• Address maintenance issues promptly, ensuring timely resolution even in emergencies.

Team Leadership and Development·

• Motivate the team by setting an example, following SOPs, and ensuring their adherence.·
• Incorporate motivational strategies, such as a "Quote of the Day" and daily sales board updates.·
• Encourage employee suggestions, communicate with the area manager regarding IT concerns, and implement recognition schemes.·
• Recognize the need for customer service training and ensure it is implemented for the team.

Job Type: Full-time

Pay: Up to AED4,500.00 per month

Application Question(s):

• Do you have Entertainment or Ammusement Industrial Experience?
• Mention current and Expected salary.
• Ready to come for in person interview in Abu Dhabi or Dubai?
• How many years of experience do you have in Operations?
• Do you have UAE Driving Licence?
• How many years of experience do you have in Customer Service?
• How many years of experience do you have in Team Leading? and what's the Team size?
• How many years of experience do you have in Revenue Generation ?