Team Leader

Position

As Team Leader you will provide personalized client experience, build strong client relationships and meet or exceed sales targets and KPIs, you will be a role model for your colleagues among the sales team and support the management team in day-to-day tasks.

Job responsibilities

YOUR IMPACT

• You will be the role model for the team, in terms of being the brand ambassador, possessing clienteling skills and mindset, achieving KPIs and ensuring back-office activities are in line with brand guidelines.
• Be able to take responsibility of the store when in your managers absence, communicating to the team and the retail office.
Assist Management in daily operations: floor management, stock operations, and opening/closing duties.

BRAND:

• Act as an ambassador o by following the brand standards in terms of grooming and uniform policy.
• Combine a professional, authentic and positive approach with enthusiasm for our products and our House
Develop the highest standards of brand and product knowledge.

TEAM:

• Maintain an open, positive and constructive communication with team members
• Train new sales associates on product knowledge, store procedures and company policies
• Achieve individual and team objectives, be accountable for sales results, and support the team in their sales.
• Support the Store Manager in developing the team through mentoring and/or buddy system as well as the integration of newcomers.
• Demonstrate a detailed understanding of the company’s policies and provide support to other Sales Associates when needed.
Perform as a team-player, participate in all activities contributing to the overall objectives of the store.

CLIENT:

• Welcome every Client and enhance their experience, advise Clients across the brand and all product categories.
• Provide exceptional client service according to the brand selling ceremony
• Drive local clients network growth demonstrating advanced clienteling skills, using different tools available to develop existing and recruit, convert prospect client to build long term Client relationships
• Build lasting relationships with clients by bonding with them, understanding their desires, providing advice – “be memorable” beyond the sales process and providing follow up
• Capture and update all relevant client information, according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clients
Keep in contact with key clients via different channels to arrange appointments/share collection information/product arrivals to grow loyalty

SALES:

• Meet or exceed individual and store sales targets
• Achieve individual and team objectives, be accountable for sales results, KPI’s, CRM requirements support the team in their sales.
Focus on cross, up-selling and have strong “matchmaking” skills for all product categories

MERCHANDISE:

VISUAL MERCHANDISING:

STORE / BACK OFFICE:

• Proficient and accurate use of POS
• Participate in all inventories, cycle counts and goods receptions
• Ensure store functional maintenance
• Respect stock room guidelines

Profile

Experience :

Competencies:

• High product and fashion sensitivity and knowledge
• Ability to understand and go beyond customers’ needs to provide them the best customer experience.
• Taste for challenge and a team spirit
• Sense of service, natural curiosity, openminded, optimism and empathy are essential to your success.