Team Leader for Billing LOB

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

About the Role:

The Team Leader will be responsible for leading, motivating, and managing a team of [number] members to achieve service excellence and operational targets. This role requires strong leadership, coaching, and problem-solving skills to ensure high performance and a positive team culture.

Key Responsibilities:

• Leadership: Provide daily coaching, guidance, and support to team members.
• Performance Management: Set performance goals, conduct regular 1:1 meetings, and perform performance reviews.
• Operations: Monitor team metrics and KPIs (e.g., response time, quality scores) and implement improvements.
• Training: Identify training needs and facilitate ongoing development for the team.
• Problem Resolution: Act as an escalation point for complex issues and customer complaints.

Qualifications:

• Proven experience in a leadership or supervisory role, preferably in a [Relevant Industry] environment.
• Excellent communication and interpersonal skills.
• Strong analytical and organizational abilities.
• Proficiency in [Relevant Software/Tools, e.g., CRM software].

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!