Team Leader - Mansoura

• Maintain full understanding across all AXA products and services, market trends, opportunities and competitive activity
• Ensure agents adherence to these KPIs and targets
• Guarantee that each agent pursues all their assigned leads and referrals through efficient time management
• Receive feedback from agents for all customer facing appointments taken
• Set objectives for each agent while providing year-round coaching
• Resolves escalated customer complaints
• Analyze sales statistics and generate reports to the line manager that can be used for monitoring
• Record, store and retrieve both hard and soft customer information, make suggestions for improving products, services, sales policy and strategy, comply with all relevant legislation and codes of practice
• Research customer files to identify potential cross sales opportunities
• Perform regular meetings and follow up with the assigned team of agents.
• Contribute to the customer service satisfaction with the sales process, add value and ensure that customer’s expectations are always met
• Communicate with Operations team on pending business; follow up on issuance requirements and issues that are faced
• Maintain a health portfolio by achieving the expected persistency and renewal rates set.
• Organize and coordinate agents’ schedules.
• Research potential leads from business directories, web searches, or digital
• Recruit, hire, and train new
• Receive and report on all sales leads.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if
• Track weekly, monthly, and quarterly performance and sales
• Assist agents and team to meet and exceed goals through providing them with guidance, field support, motivation, coaching, trainings and sales technicalities.
• Ensure high quality standards for the book of
• Ensure renewals are being met in time and that their reports are being delivered to the management
• Maintain a strong product knowledge in order to be equipped by the full basket of insurance plans that serve the customers’ needs
• Maintain sales volume by tracking changing trends, economic indicators and competitors
• Perform all other duties as assigned by Manager

Job Details

Preferred Candidate