Team Leader - Park Security (Saudi National Only)

Job Summary

At Six Flags Qiddiya City, the Team Leader - Park Security will play a vital role in ensuring the safety and security of guests, employees, and park assets. This role involves supervising a team of security officers, coordinating daily security operations, and maintaining a secure environment in line with organizational policies and safety standards. The Team Leader will act as a first point of contact for security issues, providing guidance to the team and addressing incidents promptly to ensure a safe and enjoyable experience for all visitors.

Collective

• Comply with the Six Flags Qiddiya's code of conduct and ethics
• Promote the Six Flags Qiddiya vision, mission, values and model desired behaviors
• Promote Six Flags Qiddiya and spread its culture
• Commit to Six Flags Qiddiya's rules and regulations
• Perform tasks as directed in the pursuit of the achievement of organizational goals
• Share with team know-how and encourage their development

Job-Specific

• Lead and supervise a team of security officers, ensuring proper deployment and efficient coverage of the park's security needs.
• Provide clear instructions and guidance to the team during routine operations and in emergency situations.
• Conduct daily briefings to communicate important updates, policies, and operational plans to the security team.
• Monitor the park's security activities, ensuring compliance with safety protocols and procedures.
• Conduct regular patrols of park premises to identify potential safety risks or breaches.
• Respond promptly to security incidents, investigating and documenting findings as required.
• Assist in the management of access control, ensuring only authorized personnel and guests enter restricted areas.
• Provide a safe environment for guests and employees by addressing safety concerns and ensuring adherence to safety regulations.
• Handle guest inquiries and complaints related to security matters in a professional and courteous manner.
• Collaborate with other departments to address safety and security needs during events, peak times, and special activities.
• Assist in training new security officers, ensuring they understand park policies, emergency procedures, and guest service expectations.
• Provide ongoing coaching and support to team members to enhance their performance and skills.
• Record and report all security incidents, including theft, vandalism, accidents, and breaches, to the Supervisor - Park Security.
• Prepare detailed incident reports and maintain accurate records of security activities.
• Assist in coordinating emergency response activities, including evacuations and first aid support, as needed.
• Ensure all security operations comply with local regulations, organizational policies, and industry best practices.
• Conduct routine inspections to verify that security equipment, such as surveillance cameras and alarms, is functioning properly.
• Act as a liaison between the security team and park management, providing updates on security operations and concerns.
• Coordinate with external security agencies and emergency services when required.
• Support other teams and departments with security-related needs, ensuring seamless collaboration.
• Other duties as assigned.

Education

• High school diploma, or a relevant certifications in security operations is required.

Experience

• 0-1 years of experience in a supervisory role, in security or a related field.

Skills

• Strong leadership abilities, capable of supervising and motivating a team effectively.
• Knowledge of security procedures and protocols, ensuring adherence to safety standards.
• Attention to detail, identifying potential risks and addressing incidents promptly.
• Effective communication skills, engaging with team members, guests, and other stakeholders.
• Problem-solving abilities, managing security concerns and incidents efficiently.
• Basic proficiency in Microsoft Office, including Word and Excel, for reporting and documentation.
• Calm under pressure, handling emergencies and challenging situations with professionalism.
• Physical fitness, capable of performing patrols and responding to incidents as needed.

Languages

• Advanced in English

Core Competencies

• Self-Actualization & Fulfilment: Proficiency Level - EXCELLENT
• Team Synergy & Development: Proficiency Level - EXCELLENT