Team Leader – Reservations

Description:

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations.

The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt’s Brand Standards.

Qualifications Key Responsibilities:

• Minimum of 2 to 3 years of experience in Reservations
• Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
• Previous experience in people management/development and delivery of training information
• Understanding the basic principles of selling, processing reservation requests, and telephone customer service
• Must have knowledge of Microsoft Windows applications such as Word, Excel, and Powerpoint.
• Utilizing hotel management software to manage bookings, cancellations, and inventory, ensuring data integrity.
• Handling complex reservation issues and resolving customer complaints effectively.
• Maintaining the quality of reservations by verifying guest details, rates, and payment methods.
• Strong verbal and written communication skills, with the ability to interact professionally with guests and team members.