Team Leader Retail

Key Accountabilities:

• Assist SM in organizing and managing store administrative work including incident reports, financial reports, stock take
• Support the SM to monitor the queue system and improve waiting times as well as resolve on floor customer issues
• Assist SM in planning weekly rota, training schedule and annual leaves
• Analyze and record personnel and operational data, and write related activity reports.
• Support the SM in monitoring the achievement of quantitative targets improve Qualitative KPIs i.e. Waiting time, Mystery Shopper report, TT rejection, Document Rejection and Quiz results
• Control cash handling and inventory management in the store ensuring no discrepancies by end of the day
• Resolve customer complaints and collate feedback on the products and services.
• Provide On Job Training (OJT) for new joiners, conduct coaching session to staff that require further development and learning
• Maintain store staff job results, Monitor Staff attendance and disciplining employees; planning, monitoring, and appraising job results
• Ensure safety of cash and valuable inventory in the store

Skills:

• Highly self-motivated and able to act on own abilities
• Effective listening skills that deliver against customer needs
• Passion & motivation for over achieving against KPI s
• Great at networking and building genuine and productive relationships
• Interest in and awareness of technology
• Mobility within local area
• Evidence of attaining and exceeding service / sales related targets/goals
• Working collaboratively
• Influencing & persuading
• Delivery of Results
• Focusing on the customer
• May be required to perform additional tasks and responsibilities in line with the needs of the business
• Leadership
• Coaching & Developing