Team Leader – Sales – Kosovo

Are you a results-driven leader fluent in English with a passion for mentoring high-performing sales teams? Fusion CX is seeking a Team Leader in Sales to join our growing team in Pristina, Kosovo. If you thrive in a fast-paced contact center environment, know how to drive results, and can lead by example, this is your chance to shape a team that delivers excellence across every interaction.

Job Description

About the Role

As a Team Leader – Sales, you will take charge of a dynamic team working in a high-energy, performance-driven environment aligned with US time zone hours. Your mission is to lead by example, drive results, coach for success, and ensure that both customer experience and sales performance are aligned. This role is ideal for someone who is fluent in English, passionate about people development and has a proven background in sales or contact center leadership.

Key Responsibilities

• Lead and manage a team focused on achieving both sales targets and customer satisfaction.
• Monitor daily performance metrics (KPIs), sales goals, and call quality standards.
• Provide hands-on coaching to enhance sales techniques, objection handling, and closing skills.
• Track and report team performance, identifying trends and areas for improvement.
• Manage real-time escalations and ensure timely, customer-centric resolutions.
• Conduct regular feedback sessions, one-on-one meetings, and performance reviews.
• Motivate team members to meet and exceed individual and group performance goals.
• Collaborate with other departments to align sales strategies with client and company objectives.

Job Requirements

Qualifications & Requirements

Requirements

• Fluency in English (spoken and written) is essential.
• Previous experience as a Team Leader, Supervisor, or Senior Agent in a sales-driven environment.
• Willingness to work US time zone hours.
• Strong leadership, communication, and conflict-resolution skills.
• Solid understanding of sales principles, CRM tools, and performance reporting.
• Ability to lead by example with a positive, professional, and results-oriented attitude.

Preferred Qualifications

• Experience in outbound or inbound sales, upselling, or cross-selling.
• Background in contact centers, BPOs, or customer service industries.
• An analytical mindset with the ability to convert performance data into actionable insights.

Why Join Fusion CX?

At Fusion CX, we empower leaders to grow careers, not just manage tasks. As a Team Leader, you’ll join a culture that values performance, collaboration, and continuous development. Expect support from leadership, access to learning tools, and opportunities to scale your impact in a global organization that rewards dedication and results.