Team Leader, Service

We are looking for an Automotive Team Leader for our Vehicle Service Center. You will be responsible for supervising a team of technicians and service staff within the service center. This role ensures smooth daily operations, adherence to quality standards, and delivery of exceptional customer service. The Team Leader will act as a bridge between management and frontline employees, fostering a culture of safety, efficiency, and continuous improvement.

Key Responsibilities:

Team Leadership & Supervision

• Lead, coach, and motivate technicians and service staff to achieve operational excellence.
• Assign daily tasks and monitor productivity, ensuring timely completion of work orders.
• Conduct regular team meetings to align staff with company objectives and performance targets.

Operations & Quality Control

• Ensure all automotive repairs and maintenance work meet company standards.
• Monitor workflow to minimize delays and optimize resource allocation.
• Implement health and safety standards in line with Bahrain Labour Law and company policies.

Customer Service

• Support front-line service advisors in resolving complex customer concerns.
• Maintain a customer-first mindset to achieve high levels of satisfaction and repeat business.

Training & Development

• Identify skills gaps and provide training/coaching to team members.

Performance & Reporting

• Monitor KPIs including job turnaround time, quality of service, and customer feedback.
• Prepare periodic performance and operational reports for management review.

Qualifications & Skills:

Education :

• Diploma or Degree in Automotive Technology, Mechanical Engineering, or related field.

Experience :

• Minimum 5 years in the automotive industry, with at least 2 years in a supervisory role.
• Strong knowledge of vehicle maintenance, repair processes, and workshop operations.

Skills :

• Leadership and people management.
• Strong diagnostic and problem-solving abilities.
• Excellent communication in English (Arabic is an advantage).
• Proficiency in MS Office and familiarity with automotive diagnostic tools.

Competencies:

• Customer-focused mindset.
• Ability to work under pressure and manage multiple priorities.
• Commitment to safety and compliance.
• Strong organizational and decision-making skills.