Alorica

<div><h2 class="jobSectionHeader"><b>JOB DESCRIPTION</b></h2>
<p>
YOUR DAY-TO-DAY<br>
Provides regular supervision and mentorship over direct reports.<br>
Ensures regular and effective communication with direct reports on performance, goals, and coaching.<br>
Facilitates daily agent coaching, guidance, management, and development sessions in both written and verbal format to improve the performance of direct reports.<br>
Participates in client-related activities to include client calibration sessions and project planning.<br>
Manages timekeeping and timecard entry of the team to ensure zero discrepancy rate</p></div>

Overseeing a team of agents, the Team Manager fosters growth and performance through regular coaching sessions, mentorship, and open communication around goals. By engaging in client calibrations and handling administrative tasks like timekeeping with precision, this impactful leadership role helps drive both employee development and project success.

Team Manager

Supervision

Mentorship

Performance Management

Coaching

Timekeeping

Timecard Management

Communication

Client Management

Project Planning

Join Alorica and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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