Tech Lead - Consumer Products

Position: Tech Lead - Consumer Products

Department: Digital Experience & Technology

Location: New York, NY (Hybrid)

Reports To: Chief Technology & Digital Officer (CTDO)

About Lincoln Center:

Lincoln Center for the Performing Arts is a global home for music, dance, film, and culture. We steward a 16-acre campus in New York City, collaborate with world-renowned artistic partners, and bring the arts to millions each year. We’re building a modern digital ecosystem that reimagines how audiences discover performances, purchase tickets, engage on campus, and connect with culture.

Role Overview:

Lincoln Center is seeking a Tech Lead - Consumer Products to architect and deliver the next generation of patron-facing digital experiences. Reporting directly to the CTDO, this role will lead technical strategy across our core digital products—including the website, mobile app, account and identity services, wallet and entry, connected ticketing, membership journeys, and personalized discovery.

You’ll be the senior engineer accountable for building scalable platforms and high-performing product experiences that serve millions of patrons. You will lead a cross-functional engineering team, collaborate with product and design leaders, and work closely with digital agency partners and Resident Arts Organizations to bring human-centered technology to the performing arts.

What you’ll get to do here:

• Lead the architecture and development of Lincoln Center’s core consumer product ecosystem.
• Own technical strategy for key patron-facing platforms: website, mobile app, ticketing flows, user accounts, payments, and digital services.
• Design modern, API-driven architecture enabling scalability, performance, and modular development.
• Establish engineering standards for reliability, accessibility, site performance, and platform maintainability.
• Collaborate with Product and Design leadership to deliver high-quality experiences with a clear user and business impact.
• Ensure strong integration with key systems such as Tessitura, Salesforce, payment gateways, and marketing platforms.
• Mentor engineers and build a high-performance development culture.
• Evaluate vendor solutions and make build-vs-buy recommendations.
• Partner with Security and Infrastructure teams to ensure compliance, security, and resilience.
• Drive continuous improvement in CI/CD, testing, code review, and operational excellence.

You are:

• A hands-on technical leader who cares about both architecture and product quality.
• Experienced in building large-scale digital platforms with real users.
• Passionate about elegant engineering and disciplined execution.
• Comfortable working in modern web/mobile stacks and leading code strategy.
• Pragmatic—able to balance ideal long-term architecture with business needs.
• Collaborative—thrives in cross-functional environments with product and design partners.
• Motivated by building meaningful technology that inspires human connection.

Qualifications:

• 7–10+ years of software engineering experience with 3+ years in a technical leadership role.
• Proven experience architecting scalable consumer-facing platforms (web and/or mobile).
• Strong proficiency with modern development frameworks such as React, Next.js, Node.js, TypeScript, or similar technologies.
• Familiarity with microservices, GraphQL/REST API design, event-driven architecture, and CI/CD pipelines.
• Experience building integrations with enterprise systems (CRM, ticketing, identity, payments).
• Understanding of cloud infrastructure (AWS, Azure, or GCP).
• Experience with accessibility (WCAG), performance optimization, and SEO best practices.
• Bonus:
• Experience with Tessitura, ticketing platforms, or large-scale commerce.
• Experience with native iOS/Android or React Native app development.
• Experience working with design systems or component libraries.
• Prior experience in media, live events, or entertainment.

Success Looks Like:

• Fast, reliable, and intuitive digital experiences for every patron.
• Modernized platform architecture built for performance and scale.
• Strong engineering delivery velocity and quality.
• High team satisfaction and a culture of technical excellence.
• Positive collaboration across Product, Design, Data, and Infrastructure.
• Digital experiences that reflect Lincoln Center’s artistic excellence.

What is Lincoln Center for the Performing Arts?

Lincoln Center for the Performing Arts, Inc. (LCPA) is a cultural and civic cornerstone of New York City. We believe the arts play an important role in our lives: they nourish our hearts and minds, teach us valuable lessons and critical skills, and help us create community. We are resolved not to lose sight of what connects us, and we hope you will consider joining our talented, diverse team.

We are:

1. The manager of the 16-acre Lincoln Center campus

• We are one of eleven amazing resident arts organizations

2. A leading Arts Presenter.

• We curate numerous programs and performances, showcasing music, dance, and more

3. An Education Hub.

• We have reached 20 million students, educators, principals, and community members

Who are our people?

LCPA is a team of dreamers, collaborators, and entrepreneurs who use unique platforms in the heart of New York City and beyond to advocate for the transformative impact of artistic experiences.

Lincoln Center People imagine and create in concert with this mission by founding President John D. Rockefeller III - "The arts are not for the privileged few, but for the many. Their place is not on the periphery of daily life, but at its center."

We welcome applicants from all sectors who agilely solve problems, show up as they are, and can't stop innovating.

What’s the news?

Recent and Upcoming Programming

• Lincoln Center Reveals 25/26 Season Featuring Jeanine Tesori as Visionary Artist
• Kyle Abraham's 20 Years of Urgency at Lincoln Center Rose Theatre

Campus Happenings

• Lincoln Center Gets $50 Million Gift to Promote Contemporary Dance
• The new JFK terminal will show iconic artworks from MoMA, the Met and Lincoln Center

Legacies of San Juan Hill

• WNYC: Lincoln Center Celebrates 'Legacies of San Juan Hill
• Lincoln Center Launches San Juan Hill Project Digital Hub To Remember the Lost Urban Neighborhood

Who is our President and CEO?

Dr. Mariko Silver

Join us!

It is the policy of Lincoln Center for the Performing Arts, Inc., to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

If you require reasonable accommodation in locating open positions, completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Abigail Worsnip at (212) 875–5324.