Tech Rep

Disclaimer- Kindly note that tentative JBs are only indicative JBs and actual JB may vary (increase/decrease) after BJEC evaluation. Tentative JBs should also not be used as a basis for promotion recommendations

Key Result Areas/Accountabilities

Supporting Actions

Product Qualification / New Product Development

• Lead & support the customer product qualification processes for sample A to D /E.
• Manage and monitor projects to ensure on-time product development and qualification and start of commercial supplies. Communicate accurate impact of delays and escalate where required to keep projects on track.
• Support Sales for the successful on-boarding of the customers & SOP.
• Cross-functional collaboration - Work closely with R&D, Plant operations and quality teams on both sides to ensure the product development and qualification are aligned with the customer expectations.
  
  

Customer Centricity

• Develop a strong understanding of the Customer's manufacturing lines & process for effective technical support.
• Integrate of customer product requirements into the plant processes and quality inspection methods.
• Perform advanced troubleshooting and system adjustments to resolve complex technical issues, adopt a joint project model wherever applicable.
• Support with tuning and standardization of processes to enhance quality and efficiency in production processes.
• Focus on reducing incidents/complaints in battery foil, effective complaint management – through RCA and CAPA.
• Drive Customer Satisfaction, secure half yearly feedback scores, communicate to the business, monitor & ensure implementation of corrective actions.
  
  

Quality Management

• Ensure plant quality management systems meet or exceed industry standards and meet customer expectations.
• Ensure the plant's processes and systems are compliant with IATF 16949 / VDA 6.3 / ISO 14001 standards and help prepare for successful certification audits.
• Lead the customer audits and oversee implementation of corrective action plans for early closure to ensure compliance with specific customer requirements and industry standards.
  
  

Documentation

• Lead the preparation & submission of APQP & PPAP documentation and PSW approvals with the customers.
• Filling-up Supplier qualification questionnaires, self-assessment audits.
• Maintain accurate and comprehensive system & product level quality documentation.
  
  

Training & Support

• Provide training and support plant personnel on
• customer qualification systems & procedures
• IATF 16949 / VDA 6.3 requirements & implementation
• Training sales team members for technical aspects.