Tech Support

Key Responsibilities:

Customer Interaction & Issue Resolution

• Handle customer queries via calls, email, and chat in a timely and professional manner.

• Resolve payment, transaction, and system-related issues with a high degree of accuracy.

• Communicate technical features and troubleshooting steps clearly to non-technical users.

Technical Collaboration & Operations

• Coordinate closely with internal Tech and Operations teams to escalate and resolve complex issues.

• Support the onboarding process by assisting merchants with initial system navigation.

• Act as the bridge between the customer’s feedback and our product development team.

Customer Interaction & Issue Resolution

• Handle customer queries via calls, email, and chat in a timely and professional manner.

• Resolve payment, transaction, and system-related issues with a high degree of accuracy.

• Communicate technical features and troubleshooting steps clearly to non-technical users.

Required Skills & Qualifications

• 1–2 years of experience in Customer Support or a similar customer-facing role.

• Basic understanding of transaction flows and payment systems. (Fintech or digital payments background is a major plus).

• Strong verbal and written communication skills to handle diverse customer personas.

• Ability to work in Rotational Shifts to support our 24/7 payment ecosystem.

• Proactive problem-solver with the ability to stay calm under pressure in a fast-paced environment.

Pay: Rs50,000.00 - Rs65,000.00 per month

Work Location: In person