Tech Support Analyst I

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

The IT Technical Support Analyst I position provides tier I level support for InComm’s IT Operations Center. IT Operations Center Analysts are responsible for monitoring and assessing potential issues relating to critical IT applications, systems and devices. The IT Technical Support Analyst I will monitor all incoming alerts using various tools and perform actions based on predefined instructions. This position includes performing troubleshooting, manual alert correlation, and resolving issues as required. Team members are expected to monitor and triage production incidents, providing feedback and support throughout the incident lifecycle. Personnel work directly with architecture, infrastructure, application and operational support teams to provide support of day to day maintenance activities such as certificate renewals, network configuration changes, patching, software deployments, etc.