Tech Support Coordinator

Job Title: Tech Support Coordinator

Company: Tech2Explore LLC
Location: Doha, Qatar
Employment Type: Full-time

Job Summary

Tech2Explore LLC is looking for a skilled and customer-focused Tech Support Coordinator to manage technical support operations, coordinate IT service requests, and ensure timely resolution of hardware, software, and system-related issues. The ideal candidate will act as a bridge between end-users and technical teams, ensuring smooth and efficient IT support delivery.

Key Responsibilities

• Coordinate and manage incoming technical support requests via phone, email, and ticketing systems.
• Assign and track IT support tickets to ensure timely resolution.
• Provide first-level technical assistance for hardware, software, network, and system issues.
• Escalate complex technical problems to higher-level IT specialists when required.
• Maintain accurate records of support activities, issues, and resolutions.
• Follow up with users to ensure issues are fully resolved and service quality is maintained.
• Assist in IT asset tracking, inventory management, and system updates.
• Support installation, configuration, and maintenance of IT equipment and software.
• Collaborate with internal teams to improve IT processes and reduce downtime.
• Prepare regular reports on support performance, issues, and service trends.

Required Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
• 1–3 years of experience in technical support, IT helpdesk, or IT coordination.
• Strong understanding of computer systems, networks, and troubleshooting techniques.
• Familiarity with ticketing systems and IT service management tools.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work under pressure.

Preferred Skills

• Experience with Windows, macOS, and basic networking environments.
• Knowledge of ITIL or IT service management frameworks is an advantage.
• Strong problem-solving and analytical skills.
• Ability to explain technical concepts to non-technical users.
• Team-oriented with strong organizational abilities.

What We Offer

• Competitive salary package
• Supportive and collaborative IT environment
• Opportunities for professional development and certifications
• Exposure to modern IT systems and technologies in Doha, Qatar

الراتب المدفوع: QAR٠٫٠٠ لكل عام

موقع العمل: بشكل شخصي