Tech Support Coordinator

Looking to grow your career in IT while staying close to both technology and people? This Tech Support Coordinator role offers a strong mix of technical exposure and coordination responsibilities. You’ll be at the center of support operations—helping resolve issues, improving processes, and ensuring users have a smooth, reliable tech experience.

Salary, Benefits & Perks

• Competitive salary (based on experience and technical skills)
• Performance-based incentives
• Health and wellness benefits
• Paid time off and holidays
• Ongoing technical training and certifications support
• Career growth opportunities within IT and operations
• Collaborative and supportive work environment

Work Schedule

• Full-time position
• Standard business hours with occasional shifts or on-call support as needed
• Flexible scheduling based on operational requirements

Key Responsibilities

• Coordinate daily IT support requests and service tickets
• Act as the first point of contact for technical issues (hardware, software, network)
• Assign and track tickets to ensure timely resolution
• Maintain and update IT support documentation and knowledge base
• Monitor system performance and escalate complex issues when needed
• Assist with onboarding/offboarding by setting up user accounts and equipment
• Collaborate with IT teams, vendors, and internal departments
• Ensure compliance with IT policies, security protocols, and best practices

Skills for This Role

• Strong technical troubleshooting skills (hardware, software, basic networking)
• Familiarity with helpdesk/ticketing systems (e.g., ServiceNow, Zendesk, Jira)
• Knowledge of operating systems (Windows, macOS)
• Basic understanding of networking concepts (DNS, TCP/IP, VPN)
• Excellent communication and customer support skills
• Time management and task prioritization
• Attention to detail and documentation skills
• Problem-solving and critical thinking
• Ability to work independently and in a team environment

Basic Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
• 1–3 years of experience in IT support, helpdesk, or coordination roles is an advantage
• Entry-level candidates with relevant certifications or training are encouraged to apply

About the Company

Jodnutech LLC is a technology-driven company focused on delivering reliable IT solutions and support services. The company values innovation, efficiency, and continuous improvement, creating an environment where employees can grow and make a meaningful impact.

Why Work With Us

• Gain hands-on experience with real-world IT systems and support operations
• Work in a collaborative, inclusive, and growth-focused environment
• Access continuous learning and certification opportunities
• Be part of a company that values innovation and employee development
• Clear pathways for career progression in the tech field

الراتب المدفوع: QAR٣٢٫٠٠ لكل ساعة

موقع العمل: بشكل شخصي