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Tech Support Lead (Data Bricks/Data Sphere)
JOB_REQUIREMENTS
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Company Location
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Salary
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5 - 7 Years
1 Opening
Bangalore
Role description
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 26,000 employees in 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
The Opportunity:
Tech Support Lead(Data Bricks/Data Sphere)
Bangalore, KA
Responsibilities
Incident Management & Resolution
Provide L1/L2 support for SAP Datasphere and Databricks environments, ensuring timely resolution of incidents and service requests.
Monitor data pipelines, jobs, and integrations for failures or performance issues.
Troubleshoot connectivity, configuration, and data ingestion problems across SAP and Databricks platforms.
Perform root cause analysis and implement preventive measures for recurring issues.
Operational Excellence
Maintain and update SOPs for incident handling, escalation, and resolution.
Ensure adherence to SLAs and KPIs for ticket resolution and system uptime.
Collaborate with Data/SAP engineering teams for complex issues and permanent fixes.
Continuous Improvement
Identify opportunities for automation and process optimization in support workflows.
Document knowledge articles for common issues and resolutions.
Skills & Qualification:
2–5 years of experience in technical support or application support roles.
Hands-on experience with:
SAP Datasphere (data modeling, integration, connectivity troubleshooting)
Databricks (cluster management, job monitoring, performance tuning) - optional skills/good to have
Familiarity with Microsoft Azure services (Data Factory, Storage) and Power BI is a plus.
Strong analytical and problem-solving skills with attention to detail.
Experience with ITIL practices and ticketing tools (ServiceNow, Jira).
Excellent communication skills for global stakeholder interaction.
What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
- To support and promote the values of UST.
- Comply with all Company policies and procedures
Skills
databricks,team leadership,power bi,data lakehouse,
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
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