Swich

We are hiring a resource for Customer Support + Monitoring, responsible for ensuring smooth operations and effective communication between teams.Key Responsibilities:<ul><li>Monitor system alerts and escalate issues promptly</li><li>Handle customer queries (calls, emails, chat)</li><li>Maintain logs of incidents and resolutions</li><li>Coordinate with technical teams for timely issue resolution</li><li>Manage multiple tasks under pressure</li></ul>Requirements:<ul><li>Minimum 1 year experience</li><li>Strong English &amp; Urdu communication skills</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Support or Monitoring: 1 year (Required)</li></ul>Work Location: In person

Tech Support Officers ensure seamless operations by monitoring system alerts, responding to customer queries across multiple channels, and coordinating between teams for quick resolution. Candidates thrive in a fast-paced setting where clear communication makes a direct impact on client satisfaction and operational efficiency.

Tech Support Officer

Customer Support

Monitoring

Incident Logging

Issue Escalation

Multitasking

Communication Skills

Team Coordination

Email Handling

Chat Support

Call Handling

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