Technical Account Manager

Job Description

As a Technical Account Manager (TAM), you will build and maintain relationships with our client’s customers who have a real passion for technology and the opportunities it can bring to their lives. At those customers, you will be a major focal point for everything related to our client for different teams and levels—from the most technical to the most senior executive. You will escort and guide them in their journey to become market leaders by leveraging the newest and most advanced technologies in information technology. You will also play a key part in representing your customers within our client, sharing their experiences and wishes with the account teams, support, and product managers, helping to shape our products and contribute your perspective for shared success.

Responsibilities

• Be there for your customers. Help them build their business for success and transform from customers to partners on the digital journey.
• Like to think out of the box? Use your skills to help your customers take technology to the limit and utilize all that our products can offer. Our customers love to see their investment fulfilled, and you will make sure that happens.
• Help customers translate business requirements into technical solutions by building knowledge and understanding of the possibilities presented by different platforms.
• Enjoy connecting with people? Be the messenger that breaks down corporate silos between technical and business teams using simple language and personal skills.
• When troubles arise, TAMs rise! Not everything always goes smoothly. At those points, you will take leadership of the situation and help everyone get back on track.

Requirements

• Demonstrated record of field engagements
• Basic vSphere Platform knowledge
• Strong communication, presentation, and interpersonal skills
• Effective at working independently and in a virtual team setting
• Native proficiency in local language (speaking and writing)
• Ability to speak and write in English fluently

Desirable Skills and Education

• Seasoned IT professional with full understanding of area of specialization
• Able to deploy basic assessment tools in customer environments; qualifies needs, identifies success criteria, and executes assisted demos
• Can speak and engage with technical leaders; confirms and clarifies information gained from listening to customers before transmitting/sharing
• Articulates the main elements of a business case; able to perform solutioning under guidance
• Relies on facts and past experiences to eliminate customer concerns when negotiating; reviews each stage of negotiation to identify gaps and next steps
• High-level understanding of various non-VMware technical skills demanded by our customers
• VCP - VMware Certified Professional 5 or greater certification preferred; VMware technical knowledge