Technical Account Manager

The Role

Become the vital link between our key business clients and our technical heart. As a Technical Account Manager, you will use your Technical expertise to probe and understand requirement, networking expertise to manage client relationships, advocate for their needs, and ensure services run flawlessly. You will translate complex technical situations into trusted partnerships and clear business communication.

Key Responsibilities

- Act as the primary technical liaison for a portfolio of key business clients.

- Lead client communication and coordination during major incidents or service escalations.

- Conduct proactive service reviews and analyze performance metrics (SLAs, trends) to deliver insightful reports.

- Collaborate with NOC engineers and network teams to troubleshoot issues and coordinate changes.

- Facilitate smooth onboarding and serve as the internal knowledge hub for your accounts.

Qualifications We Seek

- Experience: 3+ years in a technical client-facing role (TAM, NOC Support, or Network Engineer) within an ISP, telecom, or MSP.

- Technical Skills: Strong grasp of ISP networking (BGP, MPLS, VLANs, Ethernet), experience with NOC monitoring and ticketing systems, and the ability to troubleshoot connectivity issues.

- Client Skills: Excellent communication skills with the ability to explain technical details clearly and manage expectations under pressure.

A degree in a relevant field or equivalent practical experience is preferred.

Why Join Us?

- Competitive salary and benefits package.

- Medical IPD & OPD (including parents).

- Provident Fund.

- Opportunity to work with advanced network technologies in a critical role.

- Supportive and inclusive work environment.

- Clear career path in technical leadership or management.

Apply Now!

We are committed to building a diverse team and strongly encourage female candidates to apply for this role.

Job Type: Full-time

Pay: Rs75,000.00 - Rs85,000.00 per month

Work Location: In person