Technical Account Manager

Company: PingCx (Ping Building Systems, Inc.)

Position overview: The Technical Account Manager (TAM) will work closely with our

Contractor and Service Provider clients to ensure they use PingCx effectively within

their organizations. This involves proactive engagement with all assigned clients and

ensures successful engagement with the PingCx platform to help with Commissioning

activities. The TAM will also prepare for and conduct new-user training, project progress

meetings, and leadership business reviews with assigned clients to review performance

metrics. Lastly, the TAM will serve as the conduit between the client and Product

Development teams, reporting bugs, defects, feature requests, and other product

concerns from the field.

Key responsibilities:

 Account management: Build and maintain strong relationships with clients,

understand their current workflows, goals, and needs, and help them deploy the

PingCx platform within their organizations.

 Client onboarding: Guide new clients through the onboarding process, provide

training and support, and ensure a smooth integration into their workflows.

 Product training: Conduct training sessions and webinars to educate client’s

customers on the features and benefits of the PingCx platform.

 Technical support: Provide timely and effective solutions to client issues,

leveraging your knowledge of our products and working closely with our technical

team.

 Client feedback: Gather and analyze Client feedback to identify areas for

improvement and work with our product team to enhance our offerings.

 Performance tracking: Monitor client usage and engagement metrics to

proactively address any challenges and drive continued success.

 Renewals and upsells: Assist in contract renewals and identify opportunities for

upselling additional features or services.

Qualifications:

 Bachelor’s degree in Engineering and/or significant experience in HVAC, Building

Automation, Facilities Management, Commissioning, or other related fields.

 5+ years of experience in a technical, customer success, or account

management role, preferably in Building Automation and Controls.

 Strong understanding of HVAC systems and controls.

 Niagara N4 certified and/or other system certifications.

 Excellent communication and interpersonal skills with the ability to build strong

client relationships.

 Problem-solving skills with a customer-centric approach.

 Proficiency in CRM software and other relevant tools.

 Ability to work independently and as part of a team in a fast-paced environment.

What we offer:

 Competitive salary and benefits package.

 Opportunities for professional growth and development.

 A collaborative and innovative work environment.

 The chance to make a significant impact in a growing startup.

About us: Ping Building Systems, Inc. is an emerging technology provider for the Real

Estate community. We aim to help buildings automatically run at peak design conditions

by implementing the PingCx Lifecycle Commissioning ® platform. The commissioning

process is crucial for verifying that all building systems are designed, installed, tested,

and capable of operating in accordance with the owner’s operational requirements. Our

groundbreaking platform, PingCx, will redefine how Building Owners, Service Providers,

and Design professionals commission systems throughout the lifecycle of their

buildings.

We’re on a mission to make meaningful contributions to building energy efficiency by

ensuring systems operate as intended. So far, our technology has been deployed

across millions of sq ft across North America, and we plan to grow through multiple

channels and markets in 2026 and beyond.

Ping Building Systems, Inc. is a subsidiary of Brandon Systems, Inc.

Ping Building Systems, Inc. is an Equal Opportunity Employer.

Pay: $120,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote