Technical Account Manager - Enterprise SaaS

Rechat is building the next generation of enterprise real estate technology. Our platform helps real estate professionals streamline the entire buying and selling journey by unifying data, marketing, and transaction workflows into one powerful system. We are a product-driven company with a modern technology stack, a strong engineering culture, and a mission to transform how agents work at scale.

REMOTE (Work may be performed anywhere)

We are seeking a Technical Account Manager to serve as a trusted technical partner for our enterprise customers. This role sits at the intersection of technology, customer success, and product, ensuring our most strategic clients receive proactive, high-quality technical guidance and support. You will work closely with customers, internal engineering teams, and cross-functional partners to drive adoption, resolve complex technical challenges, and deliver long-term value.

What You'll Do:

• Serve as the primary technical point of contact for assigned enterprise accounts
• Partner with customers to understand their technical environments, workflows, and business objectives
• Provide proactive technical guidance during onboarding, implementations, and ongoing account management
• Troubleshoot and resolve complex technical issues in collaboration with Engineering and Product teams
• Translate customer needs into clear technical requirements and advocate internally on their behalf
• Support integrations, data flows, APIs, and platform configurations as needed
• Identify risks, gaps, or opportunities for optimization and recommend solutions
• Maintain strong documentation and clear communication with internal and external stakeholders
• Contribute to process improvements, knowledge sharing, and scalable support practices

What You Bring:

• Experience in a Technical Account Manager, Solutions Engineer, or similar customer-facing technical role
• Strong understanding of SaaS platforms and enterprise customer environments
• Ability to explain complex technical concepts to both technical and non-technical audiences
• Experience working cross-functionally with Engineering, Product, and Customer Success teams
• Excellent problem-solving skills and a proactive, customer-first mindset
• Creativity in solving complex technical challenge
• Strong organizational skills and attention to detail
  
• Comfort managing multiple accounts and priorities in a fast-paced environment

Education/Experience:

• High School Diploma or equivalent required
• Five to seven years of relevant professional experience, or a combination of experience and education
• Bachelor's Degree preferred

Why You'll Love Working Here:

• Competitive compensation
• Fully remote with flexible work/life balance
• A diverse, inclusive, and highly collaborative culture
• Meaningful work with a product used by real professionals every day
• Paid Time Off

We are an equal opportunity employer committed to building a diverse and inclusive team. All employment decisions are made without regard to legally protected characteristics. Background and reference checks required.