Voice Engineer

Basic Function
Responsible for implementing, maintaining, and updating Public Safety Answering Point (PSAP) network builds and configurations to ensure compliance with requirements and standards. This role involves managing equipment builds, configuring egress and ingress call flows, collaborating with internal teams and customers on deployments, and providing analysis on network capacity for E9-1-1 voice and peering networks.

Job Accountabilities

• Implementation, Maintenance, and Design

  • Implement, maintain, and update PSAP network builds and configurations in alignment with established standards and corporate policies.
  • Configure and maintain equipment such as SBC, SONUS, TGW, IENV, Metaswitch, AudioCodes, etc., ensuring proper egress and ingress call flow.
  • Plan and execute network builds from delivery through integration.
  • Maintain and update projects related to E9-1-1 implementation, peering, and equipment migrations (e.g., ALIM).

• Collaboration and Troubleshooting

  • Work closely with internal teams and customers to support deployments and recommend system enhancements.
  • Proactively troubleshoot network issues and provide recommendations for resolution.

• Analysis and Reporting

  • Conduct traffic studies on existing infrastructure to identify areas of concern.
  • Generate and analyze monthly network element capacity reports for E9-1-1 voice and peering equipment.

• Technical Support and Documentation

  • Provide second-level technical support for designated functions (e.g., NOC, Circuit Order Management).
  • Assist in developing technical job instructions to improve service activation processes.
  • Share best practices and guidance with team members.

• Project Management and Vendor Relations

  • Provide status updates to project leads throughout assigned projects.
  • Maintain professional relationships with vendors and suppliers.

Minimum Qualifications

Education

• Bachelor’s degree in Computer Engineering, Telecommunications Engineering, or related field (or equivalent experience).

Experience

• Minimum 3 years in technical support, network planning, or telephony networking.
• Hands-on experience with protocols such as SIP, CAMA, and SS7.
• Familiarity with basic UNIX commands.
• Intermediate proficiency in MS Excel, Word, Visio, and PowerPoint.