Technical Advisor - Remotes

Essential Functions:

▪ Coordinates and performs a range of department support activities; serves as a liaison between other

divisions/departments.

▪ Provides administrative support such as answering inbound telephone calls, checking on ship dates,

offering information on all products, updating new account information and inputting call notes in GCM.

▪ Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate

manner.

▪ Complies with customer service policies and procedures and call center operational standards.

▪ Relies on extensive technical knowledge to make decisions and accomplish departmental goals.

▪ Assists customers in problem solving, planning, development, and execution of stated goals and objectives.

▪ Ensures customer retention and satisfaction.

▪ Evaluates each case thoroughly and advises doctors on which product is best for the particular case.

▪ Makes outbound calls on cases that need assistance.

▪ Maintains a day to day professional relationship with dental technicians and managers.

▪ Follows-up on specific requests made by doctors on particular cases.

▪ Seeks advice and input from the manager when needed.

▪ Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Bachelor’s degree, preferred.
• Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.
  
  
  

Special Requirements/Certification:

• RDA, DA, or CDT certifications preferred.
  
  
  

Pay Range $23.00/hr to $26.00/hr